Recommendation: 9. Value: be genuine with your users
Are each of the actions initiated by the user ?
UI
A People
A Planet
B Prosperity
Difficulty
*
Priority
High
Recurrence
OnUpdate
Tests
Has a service interaction map been produced to guarantee user action for each action?
Are the action's confirmations limited by expressing the consequences?
Precisions
The operating mode of the digital service must be transparent to the user, the actions proposed must be clearly described and the consequences exposed.
Use Case
User journey validation covers services behaviors where user is not properly informed of actions results
Additional elements
Operational issues related to the project
Rule for assessing the level of compliance of the criterion
Interactions analysées / Interactions utilisateurs
Life cycle
Utilisation
5 other criteria related to the recommendation: Value: be genuine with your users
Methodology
Is the shared information useful to the user ?
Use
Have the notification of all machine / user interactions been taken into account to systematically give the user the result of his actions and manage errors ?
Use
Are user feedback of the service taken into account ?
Use
Does the user have the means to check the information presented in the service ?
UI
Are users informed that confidential information is being collected ?