Recommendation: 3. Make the digital service available and accessible to the greatest number of users
What solutions have been deployed to fight against electronicism and simplify uses and services ?
Methodology
A People
C Planet
B Prosperity
Difficulty
**
Priority
Low
Recurrence
OnUpdate
Tests
Is the learning curve of using and understanding the service taken care of?
Is the UX Content of the application is taken care of, has the handling of the service been facilitated?
What is the satisfaction / success rate of the use of the service by all the users taken separately? Are existing and already used accessibility tools identified?
Precisions
Diminishing inequalities of access to digital service so as not to exclude any user, these exclusion cases can be greatly reduced by taking social, generational and territorial disparities into account very early in the design.
Use Case
Users tests
Microsoft content GT : Design for guidance INSEE report on illectronism
Additional elements
Operational issues related to the project
Rule for assessing the level of compliance of the criterion
Formalisés = 100 ; prévus = 75 ; Identifiés = 50 ; Non = 0 / 100
Life cycle
Conception
7 other criteria related to the recommendation: Make the digital service available and accessible to the greatest number of users
Methodology
Is a policy for compatibility with obsolete terminals and software versions established ?
Methodology
Are the obstacles to the use of digital technology (accessibility, technical, territorial) taken into account ?
Methodology
Are the technological, social, physical and temporal criteria that allow your users to reach their aim and limit the digital gap taken into account ?
Methodology
Does the service work with weak connections ?
Methodology
Are the assistance service access mechanisms available and suitable for all audiences ?
Uses
Has a human fall-back been prepared to backup the service's utilization ?
Technology
In the definition of personae, have the target versions of devices, OS and browsers been taken into account ?