The stages and methods of designing digital services to define the best solutions for interactions with the user.
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Are the extra-financial added value of sustainble digital technology valued in the business model ?
Is the deliverables's output (documentary production included) used upstream of the project and is it produced to allow it to be reused in subsequent projects ?
Are decision-making justified and approved by reliable indicators on the use of functionalities throughout the service life cycle ?
Does the user experience take into account possible changes to the service (adding / removing features) ?
